Not right....

I submitted two requests for my medical records because it was two different facilities and two different times. I have the fax copy to prove that. I decide that since I only got one set of papers I will call the facility that has the actual records. Guess what? They have no other pending request in their system. I asked a second time to make sure I heard her right. Frustration! Unfortunately the hospital wasn't open. I don't know if their is a different procedure or if it's still pending somewhere in the hospital. I can't express how frustrated I am.  I left a message and will call tomorrow. In hopes that I can get to the bottom of this madness. I really hope they didn't see two authorization forms and toss the second one when it clearly indicated it was two separate requests.