Offsite facility has the 2nd batch of records I am requesting. Email offsite twice get an email today that says that my emails failed to reach anyone in their company and I'm banned for two days from emailing their facility. I called them yesterday they tell me no pending request for medical records from the other facility.
Today I hear back from the hospital medical records department and they tell me my request for those records were forwarded to the "clinic" section and provide me the number. I call that number and after spelling my name numerous times they tell me they don't have anything pending. When I explain it was behavioral health I'm told it would have never gone to the "clinic" and I have to go through that department. Are we keeping track? I call the behavioral health you play the game of what number do I press finally get someone ((who is just so happy let me tell you)) on the phone and they take my information down and put me on hold. The woman comes back and says she doesn't know when they got my request but they have 30 days to process it. Seriously? So I ask a few more questions....
Do I come there to get the papers? "No"
Then how am I notified? "You will be sent something from the facility.."
So I take that to mean it's the same facility that's in Georgia that I was on the phone with yesterday. Ugggg! What a circle of blame and frustration here. Each question I answered she wanted to hang up but I needed questions answered. So frustrating.
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