As the medical records scan ((the saga continues))

Offsite facility has the 2nd batch of records I am requesting. Email offsite twice get an email today that says that my emails failed to reach anyone in their company and I'm banned for two days from emailing their facility. I called them yesterday  they tell me no pending request for medical records from the other facility.

Today I hear back from the hospital medical records department and they tell me my request for those records were forwarded to the "clinic" section and provide me the number. I call that number and after spelling my name numerous times they tell me they don't have anything pending. When I explain it was behavioral health I'm told it would have never gone to the "clinic" and I have to go through that department. Are we keeping track? I call the behavioral health you play the game of what number do I press finally get someone ((who is just so happy let me tell you)) on the phone and they take my information down and put me on hold. The woman comes back and says  she doesn't know when they got my request but they have 30 days to process it. Seriously? So I ask a few more questions....
Do I come there to get the papers? "No" 
Then how am I notified? "You will be sent something from the facility.."
So I take that to mean it's the same facility  that's in Georgia that I was on the phone with yesterday. Ugggg! What a circle of blame and frustration here. Each question I answered she wanted to hang up but I needed questions answered. So frustrating.

Two sad stories

Mother who adopted three children jailed for five years for child cruelty

Feds__S_J__couple_charged_with_unimaginable_child_cruelty
More details on New Jersey Couple

Two stories I heard today and I'm at a loss for words after hearing. These children deserve the best, and it's sad that they would have to endure anything. Innocent until proven guilty yes. All that my husband and I have to endure through the adoption process, and I see others abusing a privilege we are fighting for. It's sad. These children deserve so much more.

No matter how much you do your job or follow the rules people slip through the cracks. 

Roseanne skit with Jackie telling her Aunt that her father is dead.

Roseanne skit with Jackie calling her aunt to tell her that her dad is dead. You know we all have those people that we talk to, and they don't seem to get it or understand when we talk to them. I think of this skit always!

http://www.youtube.com/watch?v=ZPFyHMC8xbI
skit

Especially lately.

Not right....

I submitted two requests for my medical records because it was two different facilities and two different times. I have the fax copy to prove that. I decide that since I only got one set of papers I will call the facility that has the actual records. Guess what? They have no other pending request in their system. I asked a second time to make sure I heard her right. Frustration! Unfortunately the hospital wasn't open. I don't know if their is a different procedure or if it's still pending somewhere in the hospital. I can't express how frustrated I am.  I left a message and will call tomorrow. In hopes that I can get to the bottom of this madness. I really hope they didn't see two authorization forms and toss the second one when it clearly indicated it was two separate requests.

1 of 2 requests yeah!

Okay so I am the one who got the mail for home yesterday. I thought I looked at it saw a cellphone bill and went arg and tossed it aside. My husband comes home and asks. "did you look at the mail?" I replied "i thought so why?" He gives me a huge envelope that has "medical records." It's only one of the two requests I made but it's something. I didn't see a phone number that I could call from work but I did submit an email asking if they also handle the records for the other facility. I'm waiting to hear back from them. They did include a separate page that clearly states "if you requested additional records which are not included those were forwarded to the appropriate place and you should be receiving them shortly." Still it never hurts to ask to get clarification. In my case I feel like every person I speak to says something different. 

On a side note I did notice a blog I had been following who recently adopted a baby in December and he's having his baptism. That's so wonderful and great to read that everything is going so great for them. When I read others struggles and see that their stories had a happy ending. I sigh with happiness and hope. 

Hears hoping and wishing and praying and thinking and keeping the faith. :)

If I'm not over by the time I get to Georgia

That's a line to a country song. The point? Georgia is where the medical records building is that holds at the moment all the cards. Ugggg....... So even though we are states apart it's anyone's guess when I am getting these darn things. They say the request was approved and scanned to the facility last thursday/friday. Yeah umm two days to scan it? If you are able to scan the request why can't they scan them back? Snail mail is so slow! 

I'm thinking next week maybe?

In My Arms (lyrics and video) Not sure if I posted this before

Your baby blues
So full of wonder
Your curly cues
Your contagious smile
And as i watch
You start to grow up
All I can do is hold you tight

Knowing clouds will rage in
Storms will race in
But you will be safe in my arms
Rains will pour down
Waves will crash all around
But you will be safe in my arms

Story books are full of fairy tales
Of kings and queens and the bluest skies
My heart is torn just in knowing
You'll someday see the truth from lies

Knowing clouds will rage in
Storms will race in
But you will be safe in my arms
Rains will pour down
Waves will crash all around
But you will be safe in my arms

Castles they might crumble
Dreams may not come true
But you are never all alone
Because I will always
Always love you

Clouds will rage in
Storms will race in
But you will be safe in my arms
Rains will pour down
Waves will crash all around
But you will be safe in my arms